AttUverse Support Ticket - Washington, Missouri

AT&T UVerse Battery Failure Causes 22 Day Outage! - CABLE, INTERNET AND HOME PHONE BUNDLE

Created By: jkcarter51's Picture jkcarter51 Last Reply: jkcarter51's Picture jkcarter51
Priority Level: [Emergency] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 p.m. on Wednesday, January 4.

When no battery arrived, we called customer service again on January 5. They told us that, due to "High Demand," they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after. My wife spent over an hour on the phone with AT&T UVerse customer service, speaking to a supervisor, but all they could tell us was that they were "sorry."

We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers just as quickly!


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