AttUverse Reviews and Complaints All Reviews

honeydew29's Picture Comment by honeydew29  0

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I just want to say that ATT U-Verse is not at all what it is cracked up to be! I am an online student obtaining a Bachelors degree. I have internet and phone services. Did not get the cable cause I am happy with whom I am with! But here is the scenerio. I was hooked up on May 22 2009. Installer came hooked everrything up new digital box and then the modem. Well after he left there was a virus on y computer. I called ATT and they stated that it was there before he got there NOT!!! I stayed on the phone for aprox 12 hours trying to get it fixed untill I came to the soulution just to restore from the point I noticed the problem which was at 9:47am before the installer came. I had my computer researched and pulled history to prove the installer did leave it. ATT came back with an apologie and credited my account for 450.00. That was not all. After that I have had a problem almost every day for the next three weeks. Phone would go out, system would crash or show bradband problem. And to get some one was hell! I have been on the pghone with ATT for aprox 37 hrs and still counting. I have documented each phone call from name to tapes id number and agent id. PLEASE MAKE SURE YOU GET THESE they will help you in the long run!!!! And wwhen you have a problem and need tech support skip teir one and go directly to tier 2 they are the ones that know what they are doing! And if they do not want to transffer ask for a manager they have to transfer! I hope no one else has to experience this. Good LUCK!

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