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AttUverse Complaint - Uverse Nightmare - AttUverse
AttUverse Complaint

AttUverse Complaint

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Uverse Nightmare - AttUverse


I had Uverse installed for the cable service only or so I thought. During the install I discovered that AT&T Uverse had disconnected my business internet from my home. I lost my static IPs and several thousand dollars of business income. After a week of dealing with their tech support I became so angry I told them to remove everything from my house that connected me to them.
I am still (six months later) suffering from my one week stint with Uverse. Now they are telling me I did not send my equipment back. I have a bill for $795.00. It is almost impossible to speak to anyone who will or can do anything for you. Take my word for it, AT&T Uverse is the worst possible solution to phone, cable and internet. I do networking for a living and therefore understand tech support and service.


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Comments


microwhiz says: (7 years ago)
 0
I also have a complaint with ATT Uverse. After 9 hrs of being transferred from on person to the next my disappeared e-mail account has, at the time of this writing, not been resolved. The reason is still unknown, but they think SBC terminated the account. No one has a clue as to why or better yet who did it. The last conversation I had with a level 1 tech said it cannot be un-terminated. I'm waiting again for a supervisor to call me back. The supervisor last night never returned my call nor did the level 1 tech that assured me she would call me back in 30 minutes to verify her supervisor did call. After waiting by the phone for 2 and a half hours I gave up. Is there not an entity that governs this corporate giant that is not suppose to be a monopoly. Some goverment agency needs to step up and make these people accountable for their lack of work responsibility. I feel that none of the employees are trained on how to perform their jobs, just trained on how to transfer you to some one else!



KoyMeyers says: (9 years ago)
 0
I agree 100%. My experience was similar, a nightmare every step of the way.




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