AttUverse Complaint

AttUverse Complaint

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Such poor, poor service


I am ready to blow a gasket!! I switched to Uverse a year ago. They ran a cable from house to the road underground - except for in my back yard. I STILL have a huge cable on the ground in my yard! It's ridiculous! I have been told four times now that they'd be out to bury it. I spoke to a service rep yesterday at 6PM who said it was schedules for 8AM-6PM today (Saturday). Didn't ask if that was OK just told me I needed to be here. This is my only day off for 5 days. Yes, I had plans for the day and one of them included sleeping in a little this morning. But I cancelled my plans and got up. Guess what???? That's right - no one showed and no one called or emailed or anything. How freaking inconsiderate! Not to mention the disasters this cable could cause in my yard. I tripped and fell just last week on it. Am having to wear a knee brace now from it. What do I have to do? Never any delay on their part involving my bill or payments. I am livid!! My family and friends went without me so I could wait for ATT.


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