AttUverse Complaint

AttUverse Complaint

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ATT Cannot Deliver - all of the above and then some


System: Connecting to server. Please wait...
System: Connection with server established.
System: Technical Support Topic: SST: More Help
System: as038t(AJIT) has joined this session!
System: Connected with as038t(AJIT)
as038t(AJIT): Thank you for contacting AT&T U-verse Member Support, my name is Ajit {as038t}.
as038t(AJIT): Let me pull up your account information.
as038t(AJIT): Just to verify, am I chatting with the account holder?
You: yes xxxxx xxxxxx
as038t(AJIT): Thank you.
as038t(AJIT): David , if we are disconnected from this chat session, I would like you to re-enter our chat service line by using the below link.
as038t(AJIT): https://pattta.att.motive.com/netagent/questionnaire_uverse.aspx?wtSlotClick=1-003KWG-0-1
You:

i have the link up
as038t(AJIT): Okay.
as038t(AJIT): How may I assist you today?
You:

You have my acct?
You:

I am aggravated already
as038t(AJIT): Yes I have your account.
You:

I have spent all day dealing with uverse
You:

install by tech
You:

he left and it took me too long to set up email because I was excluding Yahoo
You:

from setup POP
You:

so I get through that
You:

Noone is available at the toll free number
You:

just adds to frustration
as038t(AJIT): I understand how upsetting it is when things don't go as planned, be rest assured I will try my best to assist you right away.
You:

then I can only find two remotes for tree TV boxes

You:

Now I cannot install wireless for internet
You:

I am tired and about to quit for the day
You:

And to add to all this
as038t(AJIT): I am checking on your information.
You:

I basicly watched 1/2 dozen channels with Directv
You:

will I find out you do not five me one of those channels
You:

I get Fox but not Fox business
as038t(AJIT): Are you able to watch TV now?
You:

Additionaly the sales Rep bragged about your quality picture and that your Regular reception was as good as Directv's HD so therefore I would not need High Def.
You:

BS
You:

that's a lie
You:

now that I find out AFTER install
You:

I can watch tv and obviously I am connected to internet, to answer your question
as038t(AJIT): I am sorry for all the trouble, let me see what best I can do for you today.
You:

Anyways, I know I am tired and quick to react, but I feel like telling ATT to take out all that they did today and I go back to where I was prior to your @#$%^
You:

I should have known better
You:

?
as038t(AJIT): Just to confirm do you have any other account with U verse?
You:

cell since like 1997 or 1998
You:

xxx xxx xxx xxxx is not a part of this Uverse pkg
You:

I was told I had to go into one of your stores after internet and tv setup
You:

which is more hassel and only adds to what I have already stated
You:

You are lucky you are not hear because I just may yell rant and rave at you to let out these frustrations. Why did I listen to ATT?
You:

Should I call the salesman and vent?
You:

On a positive note, the installer was very polite and professional orther than I cannot find one of the remotes and I have not yet figured out how to set up wireless
You:

While you absorb all my complaints, may I put you on hold long enough to go to my kithen for a drink?
You:

?
You:

u there?
as038t(AJIT): I would be glad to assist you on wireless setup up.
You:

can I take a brief break?
You:

i could have been done by now
as038t(AJIT): Sure, I will here for you, however I would request to comback soon.
You:

of course; in the mean time please come up with some suggestions
You:

b rt back
as038t(AJIT): Definitely.
You:

k
You:

so what do I do?
as038t(AJIT): I do have one account with me here, just to confirm could you please give me the Billing account number?
You: where do I find?
You:

xxxxxxxxx
as038t(AJIT): Thank you.
as038t(AJIT): Let me check that account for you.
as038t(AJIT): I can see that the account is not fully activated.
You: which means?
as038t(AJIT): I can see the account is newly created.
You:

I get Fox business, a shorted remote, HD, and wireless conection setup assistance?
You:

Yeah the install was today
You:

this is all I have done today
as038t(AJIT): In this case I would request please contact our dedicated customer support on the number listed below.
as038t(AJIT): The number is: 1-800-288-2020. They are open 8:00 AM - 7:00 PM, Monday - Friday and 8:00 AM - 5:00 PM on Saturday. (CST)
You:

So basicly you just wasted more of my time? Correct?
You:

More wood to the fire; sort of speak
as038t(AJIT): I am really sorry we from technical team we have limited access to make changes in to the account.
You:

And so much for the wireless conection.

You:

thanks
You:

God bless
as038t(AJIT): You are welcome.
as038t(AJIT): Since the account is not activated fully we wont't be able to do any trouble shootingsteps also.
as038t(AJIT): Please contact our Phone support on above listed number they will be able to help you with all your concern.
as038t(AJIT): Do you have any other questions for me?
You: What about email?
You:

I would rather write at this point
as038t(AJIT): Do you want configure you e mail?
You:

Maybe it will save time; unlike what we just did not do
as038t(AJIT): Sure.
You:

I figured out the email
You:

after all too much time
You:

why the Yahoo?
You:

That is where my problem was
as038t(AJIT): We have tie up with Yahoo to use the email
You:

So where / to whom can I send an email?
You:

I don't want to call and be placed on hold and not get answers and etc etc....
You:

I have dealt with att more than you could imagine
You:

cell
You:

dsl
You:

on and on
You:

you haven't a clue
as038t(AJIT): You can use your member ID to log in to Yahoo and use it as a personal mail.
as038t(AJIT): It is similar to G mail, Rediffmaill etc.
You:

and Now I am mad at me for thinking ATT could handle my tv and internet as promised/advertised. First time shame on me, but now about the 20th time, I am the FOOL
as038t(AJIT): I am really sorry if you feel that way.
You:

So can you give me an email and contact to send my troubles to?
You:

Nothing personal, and thank you, but your SORRY does not help my problems. I appreciate, but....
as038t(AJIT): I am really sorry, currently we don't have an e-mail address for contact. You can contact our phone support at 1-800-288-2020.
You:

M-F at specific hours
You:

I have to work for a living unlike too many people, so it is not as easy as you make it sound
You:

All right, have a great day and take care
as038t(AJIT): You have a great day as well.
You:

And what do I do about not being able to set up wireless? Wait till I can call support at 1-800-288-2020?
You:

Good night
as038t(AJIT): Good night.
as038t(AJIT): Once the account get activated please do call us we are always here to help you.
You:

So I hope I do not get billed until I am set up?
You:

Being that I do not have service
as038t(AJIT): No you won't be charged.
as038t(AJIT): You will be charged from when the account gets activated.
You:

Good thing I did not cancel my other services. I guess my salesman knew I would be displeased because he told me not to cancel the other sevice providers untiil after I was set up
You:

You cannot sell a Ford if you drive a Chevy
You:

I am sorry, but I am mad as Hell
You:

good night again
You:

This is not right!!!!!!
You:

BS
You:

Would you not agree?
You:

Put yourself in my shoes
as038t(AJIT): Yes I agree with you.
as038t(AJIT): That is really frustrating and I would feel the same if I encountered the same problem.
You:

Peace
as038t(AJIT): Certainly


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