AttUverse Reviews and Complaints

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AttUverse Reviews

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  • Such poor, poor service



    I am ready to blow a gasket!! I switched to Uverse a year ago. They ran a cable from house to the road underground - except for in my back yard. I STILL have a huge cable on the ground in my yard! It's ridiculous! I have been told four times now that they'd be out to bury it. I spoke to a service rep yesterday at 6PM who said it was schedules for 8AM-6PM today (Saturday). Didn't ask if that was OK just told me I needed to be here. This is my only day off for 5 days. Yes, I had plans for the day and one of them included sleeping in a little this morning. But I... More...
    (Cable TV)
    Lisalisa0007's Picture   Lisalisa0007    0 Comments   Add a Comment

  • On Hold To Long and Rude Customer Service



    We just moved to the St. Louis Mo. area so,I had to use a friend Credit Card because we closed out all of our accounts to move. I signed up for U-verse Oct,1 2011 for wireless and Cable TV. By being a new customer,I Receive a 14 day free Tech Support. I called 13 days later and canceled the free Tech Support. Like I was told to do or they would automaticlly charge my friends card $9.99 a month thereafter. They did not cancel the Tech Support and charged 3 months to my friends card. I called U-verse to inform them of the mistake. I was on hold for 45 Min. They finally answered my call. I... More...
    (Cable TV)
    wilmajc1's Picture   wilmajc1    0 Comments   Add a Comment

  • AT&T UVerse Battery Failure Causes 22 Day Outage!



    On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 p.m. on Wednesday, January 4. When no battery arrived, we called customer service again on January 5. They told us that, due to "High Demand," they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after. My wife spent over an hour on the phone with AT&T UVerse customer service, speaking to a supervisor,... More...
    (Internet - Sponsored by DIRECPATH)
    jkcarter51's Picture   jkcarter51    Read The Conversation   Read The Conversation

  • AT&T Uverse



    Stay as far away from this as possible..the Uverse people discoed in error both my landlines, wireless never worked...cable changing channels was soooo slow...and I had this all installed on June 21, 2011, on June 27, my security system was discoed, my phone lines, wireless nor ethernet even never worked..I talked to 43 reps, 4 states and 1 country and no accountability..I cancelled July 13 and no charges and have DirectTV and High speed internet with other carriers....I called the exec office and they paid the charges for Uverse, credited all the incorrect billing for my phone lines they... More...
    (Cable TV)
    VoiceofReason11's Picture   VoiceofReason11    0 Comments   Add a Comment

  • dvr issues



    I have been having issues dvr-ing a few shows that I set to record but they dont show up in the 'recorded' nor 'by title' icons, although some other show record b4 and after those missing. Also I have a few dvr-ed show that have disappeared although the series shows they are still set to record. I have set a series to dvr and it only shows it is set to record on M T but not W R F when the show is on 5 days a week. What is up with these problem? bwb More...
    (Cable TV)
    bwb50's Picture   bwb50    0 Comments   Add a Comment

  • AT&T should know better



    I recently switched from DISH to AT&T U-Verse specifically to get the YES and SNNY channels. I've had it for a month now and ALL the live games on both of these channels are "blacked out in your viewing area"...(Texas). What the hell is wrong with AT&T!!?? They are nationwide & should know that if you don't live in the Metro New York area, you can't see ANY live games AND THEY SHOULD DISCLOSE THIS INFO TO THE REST OF THE COUNTRY BEFORE SELLING THEM THESE CHANNELS. I feel like I've been tricked into switching and getting a LOT less than I expected. More...
    (Cable TV)
    stickball's Picture   stickball    1 Comments   Add a Comment

  • uverse ups and downs



    so i work for att uverse heres the thing about it. if you are in the right area for uverse it is by far the best product out there. i hear alot of people that complain about there service with uverse if its a signal problem your having then you should get another provider thats it. if its something little or you need help call att uverse and ask for retention. the picture quality is phanomenal the internet is a dedicated line so if your signal is strong enough your internet wont lag ever. the phone is voip phone its the best thing out there. heres the pros and cons of uverse from my... More...
    (Cable TV)
    jasonsmithis142's Picture   jasonsmithis142    1 Comments   Add a Comment

  • customers are always wrong



    they send a person door to door.they tell you a price for one year.but that's not true it's six months.butiwas wrong.the paper i signed with the door to door person said it wasn't a contract but when you want to stop service they say you have a contract. once again i was wrong.when Iasked where is this paper work i signed with all my personl information on it.that this door to door person had.they don't know what I'm talking about. again I was wrong.Isn't there a hippa law protecting personal information. very concened about this. also it's pretty bad when... More...
    (Cable TV)
    2200's Picture   2200    0 Comments   Add a Comment

  • service sux



    we signed up with at%t uverse around sept 16th.. we have had nothing but problems since oct.!! we have had numerous guys out here and everytime they come as we have to be here so they can get in and they tell us the problem is in the liune at the pole!! nothing gets fixed!!! it works for a day and back to freezing up , which not only does it affect the cable but the internet and the phone line!!!!This is rediculous and a huge annoyence . we are very dissatisfied and want this to be fixed!! we pay 160. a month and the service sux!! i want reimbursed. More...
    (Cable TV)
    krohler1's Picture   krohler1    0 Comments   Add a Comment

  • ATT Cannot Deliver



    System: Connecting to server. Please wait... System: Connection with server established. System: Technical Support Topic: SST: More Help System: as038t(AJIT) has joined this session! System: Connected with as038t(AJIT) as038t(AJIT): Thank you for contacting AT&T U-verse Member Support, my name is Ajit {as038t}. as038t(AJIT): Let me pull up your account information. as038t(AJIT): Just to verify, am I chatting with the account holder? You: yes xxxxx xxxxxx as038t(AJIT): Thank you. as038t(AJIT): David , if we are disconnected from this chat... More...
    (Cable TV)
    dlrink's Picture   dlrink    0 Comments   Add a Comment

  • Att price review



    salesman from at&t came to home. Had nothing but problems since he came. DO NOT Purchase this!!! Home phone will not work half the time, can not get wireless anymore in home, tv freezes all the time. Phone you hear yourself talking a lot. Call them they don't care they trap you with a year contract. Then you call for help and the person on the other end can not talk ENGLISH!!!! Thank God my year is almost up. With the poor service I am going to move everything from them now. More...
    (Cable TV)
    Nickie19's Picture   Nickie19    0 Comments   Add a Comment

  • The Worst review



    We had U-Verse installed a year ago. Had problems right from the start with phone, internet and TV. They have been to our home nine times and we have had to call them at least 20. The system randomly kicks computers off the system. Customer Service says it is the Gateway (has been changed 5 times). On site techs say it's the main box down the street. Last time we called service we were on the phone 5 and 1/2 hours, they managed to knock every wireless device off the system before they would put an actual tech on the phone. Have been calling and asking to talk to a supervisor for TWO... More...
    (Cable TV)
    ahccd27's Picture   ahccd27    0 Comments   Add a Comment

  • Wireless unlimited phone and directv



    I selected a bundle system from ATT on the Internet in August. I asked for Wireless DSL, Unlimimited Phone service and Direct TV and was given a rate for the above. The components were acknowledged separately and I saved this correspondence. Direct TV was installed successfully. Internet connection was not satisfactory and me Mail Program was corrupted. When I asked for a "fix" I was told that I had to pay an additional $115 for "technical support." I agreed to pay this amount and support person made my Mail program inoperable totally. So I was forced to get my emails... More...
    (Miscellaneous)
    barbbren's Picture   barbbren    0 Comments   Add a Comment

  • At&T



    Go UVERSE!!!AT&T U-verse of course as the new kid on the block faces an uphill battle against incumbents like Dish Network, DIRECTV, and cable companies like Comcast. Potential subscribers should compare DIRECTV vs U-verse or any other option that may be out there. But with new technology and strong bundles of service, U-verse aims to be a long term player in the pay television market. More...
    (Cable TV)
    NorCal's Picture   NorCal    0 Comments   Add a Comment

  • At&t uverse do suck



    At&t uverse sucks my TV freezes numerous times a day, and it reboots itself in the middle of a program call at&t they send people out and it still does the same thing. They don't know how to fix the problem. Talked to other people that have this service and they also have the same problems. But at&t customer service tells us that they haven't had no complaints about the problem. I have just read many of the same complaints. More...
    (Cable TV)
    neda5462's Picture   neda5462    2 Comments   Add a Comment

  • No Food Network?



    I think is it terrible that ATT Uverse took it upon themselves to take the channels off that they did. Bravo is now on 2 channels...WHO CARES you can only watch 1 channel at a time. Gee to I choose Bravo or Bravo....ATT this was a VERY DUMB move on your part and you will be losing a lot of customers. I don not care for Comcast but I WILL go back to them....STUPID move on your part ATT...VERY DUMB!!!! More...
    (Cable TV)
    Cshell502247's Picture   Cshell502247    0 Comments   Add a Comment

  • Lose of channels



    What in the world happened?! I got the message that my favorite channels MAY be discontinued, but had some level of reassurance that the channels would remain. How in the world could cooking channel, food network and hgtv be removed, and the other 'senseless' channels remain? This is the most pathetic thing I have ever seen. I understand matters of budgets and the like, but aren't there other channels that could be taken off, like the ones that teach you NOTHING!? Please, reconsider this move. Put these channels back! More...
    (Cable TV)
    pattiwax70's Picture   pattiwax70    1 Comments   Add a Comment

  • PAYING FOR CRAP I DON'T WANT AND NOT GETTING WHAT i DO!!!!!!



    ATT U-VERSE "MEN IN CHARGE" : I am not happy with my att u-verse experience! I've only been with you for a month and I've already had to call service twice AND replace your digital tuner box! And NOW I realize that you guys have dropped several of my favorite channels!!! Like HGTV and DIY and the Food Network!!! I am paying an exhorbitant amount of money for music channels, spanish channels, ethnic channels and an over abundance of sports channels that I NEVER watch!!! If I could, I'd have a list of the channels that I DO want pay the money required just for what I... More...
    (Miscellaneous)
    roborick0635's Picture   roborick0635    0 Comments   Add a Comment

  • internet



    I have spent 6 hours with five techs from Att U-Verse to simply install my internet connection with a new computor to no avail. Waiting three days for additional driver and adapter software subsequent to downloading other 2Wire drivers. The finally solutions from tech number five was for me to pay for their tech to come by. My business would suffer greatly if I had to depend on ATT. More...
    (Repair Services)
    tedd's Picture   tedd    0 Comments   Add a Comment

  • ATT Home Solutions Bundle Rip Off



    I was sold a AT&T U-Verse by a sales rep who came to my home. He was Rudy Saravia a "Home Solutions Manager." He gave a good (though fast-talking) pitch and I signed up for service. I was promised 3 discounts off my bill as well as 4 gift cards as a promotion. 2 of the 3 discounts did appear on my bill. I did not received 3 of the reward-cards promised. DO NOT sign up for service through one of these sales reps. When I called Mr. Saravia he told me they had "run out of money" Subsequently I spent aprox. 80 minutes on the phone with ATT customer service to... More...
    (Cable TV)
    robbier's Picture   robbier    0 Comments   Add a Comment

  • OK by me employee works



    When things work like they should I don't rave about them. But when they do work I like to say that. Transferred service from home phone + internet (ATT bundle) to ATTUverse (ph/net/tv) when I moved about 5 miles. No problem in initial Customer Service to set up transfer, understand costs, anything. Installation went smooth, everything worked like it should, and even a couple of times I had to call CS when I moved stuff around the house worked great. It may be more money than I want to pay...but no complaints about the service. I appreciate all the ATT employees that assisted me. No... More...
    (Cable TV)
    SoCal4me's Picture   SoCal4me    0 Comments   Add a Comment

  • ATTUVERSE HORROR STORY



    If you are thinking of leaving your current cable/phone/internet provider for ATTUverse, STOP. Don't do it. We have had nothing but trouble from day one. First of all when we signed up we were told that our area was in the service area that ATT covered. On day 1 of installation the installer said that we were too far out and the phone/internet and cable would not work properly. It took 7 days to resolve and the issues kept coming with service. About a year later, we moved to a new how about two blocks away and the customer service rep said that we had to completely close our account,... More...
    (Cable TV)
    mitnmojo's Picture   mitnmojo    0 Comments   Add a Comment

  • same ole same ole with attuverse



    okay, so i said I'd keep you informed of any changes in my service...no changes......it still doesn't work! Todd in San Antonio, a manager says he is going to stick with me until we get resolution on the problem. always an outside problem...everytime i call we go through the same insane routine.inside guy, outside guy, works for 2 hours, goes down again. my husband is a doctor and he can't even come home and do some of his patient write up in our home because he can't rely on having internet to receive his patient files. I hate that att is breaking up my marriage!!!!!... More...
    (Cable TV)
    1mama1's Picture   1mama1    1 Comments   Add a Comment

  • attuverse



    So far ATT Uverse is looking to be a nightmare! starting w/ the installation appointment being moved w/out any notification from ATT despite numerous confirmations throughout the week leading up to the install. Technician basically did a plug and run w/ almost no review of the system (despite the hyped training they claimed would happen), he left my universal remotes and integrated systems a mess. Now that I have the service, I find out you can only be using 2 HD signals at once despite the fact they were happy to sign me up and charge me for 5 TV's and boxes. Then I find out they... More...
    (Cable TV)
    bhglass's Picture   bhglass    1 Comments   Add a Comment

  • Billing



    I try and view my UVerse Account Online and it's so frustrating as only my wireless account shows up. To even talk to them you have to have a password and make a payment with an agent costs you money but I can't even get logged in. VERY FRUSTRATING to even try and pay my bill. When I got the bundle package the rebate card wasn't even valid took 2 hours of my time to take care of and had to use my gas to drive to the store. Was going to pay my bill with the rebate card, they said it was ok to pay the next day and now to make any payment arrangements it says that I... More...
    (Satellite)
    MouseLilly1's Picture   MouseLilly1    0 Comments   Add a Comment

  • False Advertisement



    I found online Att U Verse 450 bundle for $147.00/ monthly offer good until 7/17/10. When I tried to order it I was told sorry that promoyion is over but you can still have that bundle for $192.00/ monthly. That's to exspensive for me so I was told if that's to much then I need to look at a lower priced bundle. There was nothing they could do online. I would have been a new customer and I know one person might not matter to a company as large as yours but word of mouth does spreed fast. More...
    (Advertising)
    alwayslocknload's Picture   alwayslocknload    Read The Conversation   Read The Conversation

  • CLTV Access



    When I switched from Comcast last October, I questioned the availability of CLTV (Chicagoland TV)which was channel 37 on Comcast. I was told that it was being worked on. I didn't mind too much(even though it's news is excellent) until now, since it is also a alternate channel for Cubs and Sox games. I called customer service and received a scripted answer. I find that apallinging. It's enough to make me want to switch back. More...
    (Miscellaneous)
    JohnA7's Picture   JohnA7    Read The Conversation   Read The Conversation

  • customer service



    Since Feb 1, 2010 we have had numerous issues with AT&T customer service and our phone/fax issues. We were lied to about U-verse service when we were told that everything would remain the same and we would be paying less per month for the services by signing up with U-verse. We have lost our faxing capabilities/ringmaster, lost our home phone number that we had for nearly 10 years, our home alarm system doesn't work, and most recently we were told that we wouldn't get the $300 rebate card that we were promised when we signed up and agreed to cancel our Dish Network contract... More...
    (Miscellaneous)
    at00's Picture   at00    Read The Conversation   Read The Conversation

  • Don't switch



    In late January 2010 we signed up for ATT Uverse with phone, internet and tv service. It was installed on February 1 and since then I have been on the phone with ATT constantly. The tv service has been fine and the internet service has been so-so, doesn't seem any faster than the old dsl though , despite the salesmans claims when signed up. The real pain in the neck has been the phone service as I have come to find out after numerous calls to ATT level 2 tech support that faxing, home burgalar alarm systems do not work with voice over internet phone service. Many reps I have talked to... More...
    (Miscellaneous)
    at00's Picture   at00    0 Comments   Add a Comment

  • LOUSY SERVICE/BROKEN PROMISES



    JUST LOOK AT MY RECORD--3 SERVICE CALLS SINCE SERVICE WAS INSTALLED 6 WKS AGO--I WORK FROM HOME OVER THE INTERNET AND WITH PHONE AND HAVE LOST OVER $450 PAY FROM SERVICE BEING DOWN, PLUS OVER 120 MINUTES ON MY CELL PHONE CALLING YOU BECAUSE MY HOME PHONE WASN'T WORKING. ALSO, WHEN I ORDERED THE BUNDLE OVER THE INTERNET WITH CHAT HELP-WAS PROMISED $300 IN REWARDS-ONLY RECEIVED $120 (WHICH I DOUBT I'LL RECEIVE EVEN THAT). YOU CAN BE ASSURED EVERYONE I KNOW WILL KNOW ABOUT THIS--IT WILL BE ON FABEBOOK, TWITTER, EMAILS AND SIGNS POSTED AT MY OFFICE WHICH SEES ABOUT 100 PATIENTS A DAY.... More...
    (Miscellaneous)
    PHOTOCAT's Picture   PHOTOCAT    Read The Conversation   Read The Conversation

  • Lousy Service



    I had AttUverse Bundle installed 1-21-10 with canle, internet and home phone service. I have been without service 4 times from that date until today 3-5-10.I work from home over the internet and also the phone. I have lost over $450 in pay, over 120 minutes cell phone use because phone didn't work and had to hold over 15 minutes everytime I called, plus the time spent waiting for 3 times for the service people to come out. Plus, was promised $300 in rewards and only received $120 on the reward stmt--rewards won't be actually sent until the end of this month (if I'm lucky)!... More...
    (Miscellaneous)
    PHOTOCAT's Picture   PHOTOCAT    1 Comments   Add a Comment

  • ATT U verse



    ATT uverse promises to deliver audio and video under their cable tv programing. My audio has been intermittent from the outset. I did receive a credit for the shoddy service applicable to the television portion of the bill with a promise that this item was a "HOT TICKET" and would be repaired forthwith. Forthwith has long since come and gone and nothing has changed except now ATT say's I should pay ALL of my bill even though they only provide SOME of the services. They don't even address how the provided services were initially mis-represented. I've gone to the... More...
    (Cable TV)
    Garyh750's Picture   Garyh750    Read The Conversation   Read The Conversation

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AttUverse Reviews By Product


AttUverse Comments


blinkoc says: (8 months ago)
 0
UVerse Box has no serge protector!!!. My computer and xbox360 where fried through the either net cable.
I have serge protectors connected to all my outlets.
Lightning fried 3 of my boxes in my house and they had to be replaced.
I know it was Ethernet service guy said so and Wireless works, xbox360 turns on but can connect to internet because Ethernet doesn't work. I am out $300 for a new xbox360 and $2200 for my XPS computer.



dboykin says: (2 years ago)
 0
Although we originally ordered U-Verse when it first came to our neighborhood we were lied to about the cost so we cancelled. However a year or so later we were so discusted with Charter Communications (another story) we decided to order U-Verse. We went into the local ATT store as we had many questions about bundles and options. After an hour with a helpful clerk, we ordered. The installer could not have been better even though we had a couple of gliches, he was able to fix them. We LOVE the TV but were having issues with the router which turned out to be a setting on our laptop. We spoke with a tech support person in order to determine that. She was located in the US, knew what we were talking about and was very helpful and gave us some other tips. We have the 200 option and have MANY more channels than the expanded basic cable. In spite of a small learning curve, the TV and DVR are easy to operate



SISTER says: (2 years ago)
 0
ANYWAY I CAN GET ON LINE TO PAY MY BILL?HAVE A REGISTERED ACCOUNT,BUT IT'S BEING KICKED OUT BECAUSE NOONE HAS HEARD OF MY PHONE NUMBER MY PASSCODE OR PASSWORD.I AM STILL TRYING



rlzk2003 says: (2 years ago)
 0
this the worst service they wont even pick up the phone to take your money let alone service. you cant even cancel because they won't pick the phone up.I'm sick of this service an if i have to contact my congressman because they will not pick the phone up when you call to cancel, i will.



gusphillips says: (3 years ago)
 0
UVERSE system is great. My problemis billing being a snowbird you have no system in place to put this service on hold . I hve to go to the lowest cost & still pay substandial dollars.I changed my phone over to land at your cost , thats alittle bit stupid on your part. What is your tect cost & to send out asecond bill? there must be a million snowbirds doing this.just check the numbers your cost is in the millions.Your people can't see the trees the woods are in the way.



hearingimpaired says: (3 years ago)
 0
Before having AT&TUVerse, I could easily access "closed captioning" by the press on one button on the TV's remote. However, after subscribing to AT&TUVerse with their box and remote, it is a multi-step process to get into and back out of the "closed captioning" option. I am hearing impaired, wear hearing aids and there are some programs which are difficult to understand (accents, voice audio drowned out by background music, rapid speech, etc.). Spouse doesn't need closed captioning at all and it would be really nice to be able to access it quickly for my needs and then back to normal TV viewing otherwise. With all the "options" AT&TUVerse has, you would think they could develop their remote to be able to access "closed captioning" with one button!!! Do they have something against the hearing impaired!



TOOTSIE says: (3 years ago)
 0
attU-VERSE BILLING DEPARTMENT
SUCKS.....S.CARNES
mIDLAND TX



rgrusan says: (3 years ago)
 0
i would like rfdtv added to the selection of programs. i don't like having topay program i don't use or like i.e. cartoon or the family channel.also to many blackout when it come to the sports.



honeydew29 says: (3 years ago)
 0
Hello
I just want to say that ATT U-Verse is not at all what it is cracked up to be! I am an online student obtaining a Bachelors degree. I have internet and phone services. Did not get the cable cause I am happy with whom I am with! But here is the scenerio. I was hooked up on May 22 2009. Installer came hooked everrything up new digital box and then the modem. Well after he left there was a virus on y computer. I called ATT and they stated that it was there before he got there NOT!!! I stayed on the phone for aprox 12 hours trying to get it fixed untill I came to the soulution just to restore from the point I noticed the problem which was at 9:47am before the installer came. I had my computer researched and pulled history to prove the installer did leave it. ATT came back with an apologie and credited my account for 450.00. That was not all. After that I have had a problem almost every day for the next three weeks. Phone would go out, system would crash or show bradband problem. And to get some one was hell! I have been on the pghone with ATT for aprox 37 hrs and still counting. I have documented each phone call from name to tapes id number and agent id. PLEASE MAKE SURE YOU GET THESE they will help you in the long run!!!! And wwhen you have a problem and need tech support skip teir one and go directly to tier 2 they are the ones that know what they are doing! And if they do not want to transffer ask for a manager they have to transfer! I hope no one else has to experience this. Good LUCK!



jojo0023 says: (3 years ago)
 0
We have had U-verse for about 8 months now. I am absolutely disgusted with them. I am on the phone with them or working on problems myself everyday. There wireless router is a piece of crap. I am constantly not connected and its allways low or no connectivity. I am always getting a black screen on all of my shows not to mention the days when I am not subscribed to anything. The picture is great when you actually get it but I should have known it would be bad from the day of installation. I was not home my roommate was. The installer decided to tell her he would be in the crall space connecting it. However he was running it along the siding and drilling holes through my new siding. All and all I hate Uverse.



strike says: (3 years ago)
 0
i have had uverse for about 2 weeks had about 60calls in techs didnt show up people never got back to me they took over 8 hours to put in nothing but trouble so far



hardofhearing says: (3 years ago)
 0
I have had Uverse since Nov08. Everything is fine except for the sound. Why is it that channel 8 and a few other selected channels you have to turn the sound all the way up to hear it? I guess some of these stations do not have enough power to broadcast across the street let alone thru out the county. I wished something would be done about this. Other than that it is fine.



sickofinept says: (3 years ago)
 0
this is the worst excuse for customer service i have ever experienced. who is getting paid there because no one can do their job correctly?



sickofinept says: (3 years ago)
 0
this is the worst service I have ever experienced. makes comcast look good and they are worse then inept. can't get to a supervisor, no one has a phone # to call back, they don't return calls and act like it's a favor to do their job (poorly) the first installer did not install the uverse properly. 30 days later i'm still trying to resolve this. will file complaint to fcc also, att need to be accountable.



fuzion1701 says: (3 years ago)
 0
i have had uverse for 6 mo now and its by far the best hd picture out there.i been with direc tv,charter,comcast and. the colors are better and sharper then ever.u-tv is the bomb....



helenheyboer says: (4 years ago)
 0
We have the U200 package. No MOVIE CHANNELS?? We need some more fun channels to watch.



Nothappy1 says: (4 years ago)
 0
I have been trying to subscribe to uverse. My sales rep has gone completely out of her way to get me set up but my order is in cacellation and has been there for a week and no one knows why. I recieved a confirmation e-mail for something i did not even order so being in cancellation mode no one can help or it seems that way.I have been told cancellation should take 24 to 48 hours well it has been a week so someone needs to get this problem fixed asap or i will have to go to some other service (verizon would love to have my order) I would even speak to the top head of customer service if they would call me. I am not getting any answers to my problem and neither is my sales rep who is doing everything in her power to get me signed up. If this is that big a problem I will be the first to tell them where they can take there service. I have used AT&T for a long time but if this is not resolved pretty quick i will be going somewhere else for my service and that includes my cell phone service. thanks for the time to post this and at&t honcho's call me if you want but probably will not hear from you.



mjoyfull says: (4 years ago)
 0
it is something new and the bugs have to be worked out. i am very pleased with uverse except i was not told how to record but channel 411 is very adequate. the only thing was that i dont remember being told that they would bill me 4 a month in advance. remember, no one is perfect, and att u-verse is better than Comcast--believe me, I know!! Both service wise, and money wise~~



iamtheellis says: (4 years ago)
 0
I got a bill for the 'free' month of service. Service that was APPALLING. We never got HBO the service went out more than once a day. Humans within the company EXTREMELY difficult to contact




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